Justice Lost In The Post
How the Post Office wrecked the lives of its own workers
By Richard Brooks & Nick Wallis
CONCEIVED in 1996 as one of the first private finance initiative (PFI) contracts, between the Post Office and the Benefits Agency on the one hand and computer company ICL on the other, the Horizon IT system had an unpromising start. It had been set up to create a swipe card system for payment of pensions and benefits from Post Office branch counters. But, as with most mega-IT projects of the time, it soon fell victim to over-ambition, management consultancy snake oil and the inability of a PFI contract to deliver a complex public service.
Download the Report here [ pdf ]
By Richard Brooks & Nick Wallis
CONCEIVED in 1996 as one of the first private finance initiative (PFI) contracts, between the Post Office and the Benefits Agency on the one hand and computer company ICL on the other, the Horizon IT system had an unpromising start. It had been set up to create a swipe card system for payment of pensions and benefits from Post Office branch counters. But, as with most mega-IT projects of the time, it soon fell victim to over-ambition, management consultancy snake oil and the inability of a PFI contract to deliver a complex public service.
Download the Report here [ pdf ]
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World’s most powerful virus red-faced after catching Trump – ‘I thought President was a hoax’… Next US presidential debate between Hubris and Schadenfreude confirmed… Emperor who cried wolf now suffering from wolf… Christmas cancelled by Procter Johnson – The Cromwellian Times exclusive… Queen to be honoured by an audience with Dame Mary Berry… Dr No Release, Tomorrow Never Screens, Live and Let Cinema Die – Those new Bond films in full… ‘I’m as fit as a Prime Minister’ – A Butcher’s Dog writes… Charles Moore: My Television, as told to Craig Brown
Ofcom calling?
The quango Paul Dacre loves to hate
Brexit ahoy!
Why UK ports are all at sea
MD’s health warning
The wider risks of lockdown
Read these stories and much more - only in the magazine. Subscribe here to get delivery direct to your home and never miss an issue!
Ofcom calling?
The quango Paul Dacre loves to hate
Brexit ahoy!
Why UK ports are all at sea
MD’s health warning
The wider risks of lockdown
Read these stories and much more - only in the magazine. Subscribe here to get delivery direct to your home and never miss an issue!
